Do you keep logs?
No activity logs. We keep an account ID, a hash of your licence key, your orders and your device names. Read the policy for the precise list.
FAQ
Common questions
Do I need an email address to sign up?
No. Signing up is one click and produces a licence key. There is no email box, no password and no name field anywhere in the process.
What happens if I lose my licence key?
The account is gone. We hold no email address, so there is no reset link and no identity check we could perform to restore access. Save the key in a password manager the moment it is shown to you — it is displayed exactly once.
Why crypto only?
A card payment attaches your legal identity to your account and puts a processor in the middle who keeps their own records. Crypto-only means we never learn who you are.
How long does payment confirmation take?
Usually a few hours. We confirm manually once the required on-chain confirmations are in. Check your account page — we hold no email address to notify you on.
What if I pay after my order expires?
Email support@tarnvpn.com with your reference. The funds arrive at an address issued to your order alone, so we can match it — we will honour it.
Can you recover my device's private key?
No. It is generated once and never stored on our side. Revoke the device and create a new one.
Do you support port forwarding or P2P?
No port forwarding. We do not inspect or block traffic by protocol.
How many devices?
5 on every plan, shown in your account. Revoke one to free a slot.
How many locations are there?
19, across 5 regions, every one outside 14-Eyes jurisdictions. See the full list.